We accept no liability in relation to any contract you enter into or for any services you purchase (“services”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any services. For all services, your contract will be with the supplier of the services in question (the ‘supplier(s)’). When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the services. Your booking with us is subject to these Agency Terms and Conditions and any specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.
References to "you" and "your" in these booking terms means all persons on the booking (including anyone added or substituted at a later date). "We", "us" and "our" means Liverpool Destination Services Ltd .
Special Note: We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.
1. Enquiries, Booking and Payment
Enquiries will be analysed within 4 hours of receipt (during office hours 7am – 10pm) and a response acknowledging receipt will be sent within 4 hours. A booking will be confirmed and a contract between you and the supplier will exist when we send you confirmation on the supplier’s behalf following our receipt of cleared funds for the full amount of all payments agreed. Each booking will receive a unique reference number which will be used in all correspondence.
Our confirmation to you shall be in writing (which may include by email). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.
If full payment of all sums due are not received in full and on time, we will notify the supplier who may cancel your booking and charge cancellation fees.
Except where otherwise advised, all monies you pay to us for services will be held by us on behalf of the supplier(s) concerned.
Fees for guide services will be based on the published rates of the Merseyguides association which can be found at http://showmeliverpool.com/. This is in line with the requirements of the Liverpool City Region Local Enterprise Partnership for official Guide Booking Agencies. Fees for other services will be notified at the time of enquiry.
Any bookings over the value of £500 can be secured with a deposit of 20%.
You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
3. Special requests
If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.
4. Changes and Cancellations by you
Any cancellation or amendment request must be sent to us in writing, by email, fax or post for us to pass on to the appropriate supplier. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your services. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the services and will normally increase closer to the date of commencement of the services). In addition you must pay us an administration fee of £25.00 per person for any amendments to bookings. You will be notified of the exact charges at the time of amendment or cancellation. Please also ensure that you have received written confirmation of any changes to your booking prior to commencement of the services.
5. Changes and Cancellations by the Supplier
We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed services or to cancel them. We will also liaise between you and the supplier in relation to any alternative services offered by the supplier but we will have no further liability to you.
6. Our responsibility for your booking
Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total amount of commission actual received by us in relation to your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.
We will not be responsible:-
(i) where services cannot be provided or cannot be provided as described due to circumstances beyond ours or the applicable supplier’s control;
(ii) where you incur any loss or damage that relates to any business activity; or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;
(iii) for any information about the services that we pass on to you in good faith.
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions and all similar events outside our or the supplier(s) concerned’s control.
Because the contract for your services is between you and the supplier, any queries or concerns about their services should be addressed to them. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. If you have a claim or potential claim against us, we require you to notify us of the nature and extent of the claim as soon as possible, so that we are aware of it and, if considered appropriate, have the opportunity to take such steps as we consider necessary to address any loss or damage that you might suffer as a result.
The amount of compensation you may be entitled to may therefore be reduced or extinguished if you do not follow these procedures.
8. Law and Jurisdiction
These terms and conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction.